Flat pricing. No surprises.
One AI reply is one message. No seats, no credits, no model multipliers and no per-resolution fees. Every plan starts with a 14-day Growth trial, no card required.
Free
Try Buddy on a small site.
- 30 AI messages / month
- 1 agent
- 20 pages · 3 files
- Website widget
- “Powered by Buddy” badge
Starter
For a single site getting started.
- 300 AI messages / month
- 1 agent
- 100 pages · 10 files
- Weekly re-crawl
- Domain allow-list
- Lead capture
Growth
For growing teams that live in their inbox.
- 1,000 AI messages / month
- 3 agents · 3 team members
- Gmail or Outlook replies (1 mailbox)
- Remove the Buddy badge
- Balanced model + auto-routing
- Verified visitor identity
- Daily re-crawl
Pro
For agencies and teams with security needs.
- 3,000 AI messages / month + overage
- Unlimited agents · 10 team members
- 3 mailboxes + train on past emails
- IP & geo rules, PII redaction, audit log
- REST API, webhooks, scoped keys & exports
- Custom CSS · best model
Prices in USD, excluding taxes. Upgrade, downgrade or cancel at any time from your dashboard.
Compare plans
| Features | Free $0/mo | Starter $9/mo | Growth $20/mo | Pro $49/mo |
|---|---|---|---|---|
| Usage | ||||
| AI messages / month | 30 | 300 | 1,000 | 3,000 |
| Overage | Message packs | $0.015 / message | ||
| Agents | 1 | 1 | 3 | Unlimited |
| Team members | 1 | 1 | 3 | 10 |
| Concurrent chats | 2 | 5 | 15 | 50 |
| Knowledge | ||||
| Website pages | 20 | 100 | 500 | 3,000 |
| Files | 3 | 10 | 50 | 500 |
| Characters indexed | 300K | 2M | 10M | 50M |
| Re-crawl | Manual | Weekly | Daily | Daily |
| AI models | Fast | Fast | Fast · Balanced · Auto | All, incl. Best |
| Channels | ||||
| Website widget & hosted page | ||||
| Gmail / Outlook mailboxes | 1 | 3 | ||
| Train on past emails | ||||
| Remove Buddy branding | ||||
| Custom CSS | ||||
| Security & admin | ||||
| Domain allow-list | ||||
| Verified visitor identity | ||||
| IP & country rules | ||||
| PII redaction | ||||
| Audit log | ||||
| REST API & scoped keys | ||||
| Event webhooks | ||||
| Daily AI spend ceiling | $1 | $2 | $5 | $20 |
Add-ons
Need a little more without changing plans? Add-ons marked “on request” are set up by our team. Just ask.
Growth · on request
Connect more Gmail or Outlook inboxes · on request
Pro · on request
Keeps answering past your quota
Pricing FAQ
What counts as a message?+
One AI reply, in chat or email. There are no credits and no model multipliers. Crawling, navigation and human replies are free.
What happens when I reach my limit?+
You can follow usage live on your Billing page. When the quota runs out, the agent stops sending AI replies until the next period, so there's no surprise bill. Pro continues at $0.015 per extra message, and Growth can add message packs.
Will Buddy send emails without my approval?+
Not by default. New mailboxes start in draft-only mode, so replies wait in your inbox for you to review. Auto-send is opt-in, and only fires for categories you allow, above the confidence threshold you set, and never on an upset customer.
Do you train AI models on my data?+
No. Your content and conversations are only used to answer your customers. They're never used to train shared models.
Which languages does it support?+
Visitors can write in their own language and Buddy answers in it, even if your content is in English.
Can it hand conversations to a human?+
Yes. Visitors can ask for a person at any time, and the agent hands off on its own when it isn't confident. Your team replies from the inbox.
Is there a free trial?+
Yes. Every new workspace gets 14 days of Growth, no card required. After that you choose a plan or stay on Free.
How long does setup take?+
Most teams go live in minutes: paste your URL, check a few answers in the playground, and add one script tag to your site.
Can I remove the “Powered by Buddy” badge?+
Yes, on Growth and Pro.
Start with 14 days of Growth, free
14 days of Growth free. No card required. Live in minutes.