Analytics
See what your customers actually ask
Deflection, satisfaction, response time, top intents and knowledge gaps, per agent and per period, and exportable to Excel.
Acme Assistant
Replies instantly
Do you ship to Canada? And how long does it take?
Ask anything…
Deflection
how much the AI resolves
CSAT
from thumbs on every answer
Gaps
questions it couldn't answer
What you get
Deflection and handoffs
Track how many conversations the AI resolves on its own and how many need a person.
Satisfaction and confidence
CSAT from visitor feedback, and the average confidence of AI answers.
Top intents
What people come to you for, ranked, so you can prioritise content and product fixes.
Every question, searchable
Browse everything visitors asked, and jump into any conversation.
Knowledge gaps
Low-confidence answers in one list. Add the missing content and watch confidence go up.
Excel and CSV exports
Every analytics view downloads as a formatted workbook or a CSV file.
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